Unexpected Surprise.

Hewlett Packard really surprised me today. My wife was having some driver/compatibility problems with a moderately old printer where she works and emailed them about the issues. I would have expected some boilerplate message about how they appreciated her interest and could sell her a new printer. But the response was sincere, several pages long and dealt with explanations of how to correct all of the problems she had described. Including some driver updates with websites where the required driver could be found and changes to other (Non HP) programs so the formatting would work with the printer.

Can't beat that in today's electronic-press 1 for english-outsourced world.